Volcano In| 19-3820 Old Volcano Road, Volcano, HI 96785-0963  | (808) 967-7773

Copyright© 1989-2016, Volcano Inn, Hawaii - All Rights Reserved  |  ajs Design

Answers to most common questions regarding Deposit
and Cancellation Policy, Other Policies, Check In/Out,
Directions, and Additional Information.

 

DEPOSIT AND CANCELLATION POLICY

• Cancellations more than 45 days before the reservation date will be charged $25 per room reserved.

• Cancellations 14 to 45 days before the reservation date will be charged for one night at the full rate per room reserved.

• Cancellations less than 14 days before the reservation date will have no refund.

We recommend that you purchase trip insurance to cover unforeseen circumstances.

 

OTHER POLICIES

• Volcano Inn is a NO SMOKING facility and property.

• No pets allowed.

• We reserve the option to move reservations without notice to equal or better rooms.

Rates and policies are subject to change without notice.

 

CHECK IN/OUT

Our check in office is located at 19-3820 Old Volcano Road, Volcano, HI 96785-0963 (This is not a mailing address, do not send mail to this address.)

Check In:
Best check in time for us is between 3 pm and 5 pm. Normal check-in time is 1 pm to 3 pm, but feel free to call the morning of your arrival to see if early check-in is available.

PLEASE CHECK IN BEFORE DARK. (People arriving after dark, and when we get heavy fog, frequently get lost because the signs are difficult to read at night). If you can't make it before dark, YOU MUST CALL US THE DAY BEFORE TO ADVISE US OF YOUR SITUATION.

We are located in the village of Volcano, Hawaii. The town of Volcano is small, so everyone and everything is within a mile or two of each other and the Hawaii Volcanoes National Park.

We provide very specific driving instructions to our check in office in our emailed confirmation. Please be sure to print it out to have with you when you arrive so that you can easily find us. Please don't rely on tourist maps, Google, GPS systems, etc., our directions will get you here.

Please call us at (808) 967-7773 for assistance with directions if needed when you arrive on the island.

Check Out:
Checkout is any time before 10 am, later checkout may be arranged the day before.

 

DIRECTIONS

Directions if you are coming from the north to Volcano Inn from Hilo:

Leaving Hilo while driving south on Highway 11 towards Volcano, watch for the 26 mile marker on the right side of the road.

- Turn right just after the 26 mile marker onto Pearl Avenue for one short block.

- At the stop sign, turn right onto Old Volcano Road and go one long block towards the dead end of the road.

- Turn left into the driveway just before the dead end when you see the signs indicating Volcano Inn.

- The office is upstairs, follow the signs — office is around back once upstairs.

 

Directions if you are coming from the south through the Hawaii Volcano National Park:

- While driving north on Highway 11 heading towards Volcano, look for the 27 mile marker.

- 0.9 miles after the 27 mile marker, turn left onto Pearl Avenue for one short block.

- At the stop sign, turn right onto Old Volcano Highway and go one long block towards the dead end of the road.

- Turn left into the driveway just before the dead end when you see the signs indicating Volcano Inn.

- The office is upstairs, follow the signs.

- Coming from the Kona Airport is 3 hours driving time no matter which way you come. Traveling north is preferable, especially if you will be driving in the dark, you may hit more traffic delays going south.

Again, please call us at (808) 967-7773 for assistance with directions if needed when you arrive on the island. CALL US IF YOU ARE LOST.

 

ADDITIONAL INFORMATION

Complimentary breakfast served from 7am to 9am.

Of all the inns, lodges, cottages, and hotels in Volcano, Hawaii, we strive to be the best!